Return and Refund Policy
Review PawLiner’s 30-day return window, eligibility rules, return shipping details, refunds, exchanges, and how to start a return.
At PawLiner, we want you and your dog to feel confident on every ride. If you are not satisfied with your order, we offer a 30-day return window from the date your order is delivered.
Return Window
You may request a return within 30 days of delivery.
To be eligible for a return, the item must be:
- Unused and clean
- Free from dog hair, dirt, stains, odors, scratches, or damage
- In its original packaging when possible
- Returned with all included parts, straps, accessories, and inserts
For hygiene and product condition reasons, items that have been heavily used, damaged, soiled, or altered cannot be returned.
How to Start a Return
To start a return, contact us at: support@pawliner.com
Please include:
- Your order number
- The email address used for the order
- The reason for the return
- Photos of the product, if the item is damaged, defective, or incorrect
Our support team will review your request and provide return instructions if your return is approved.
Please do not send any item back without contacting us first. Returns sent without approval may not be accepted.
Return Shipping
If you are returning an item because you changed your mind, ordered the wrong size, or no longer want the product, you are responsible for the return shipping cost.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos, and we will help resolve the issue with a replacement, refund, or another suitable solution.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow several business days for your bank or payment provider to process the refund.
Original shipping fees, if any, are non-refundable unless the return is due to a damaged, defective, or incorrect item.
Exchanges
If you ordered the wrong size or would like a different version, contact us at support@pawliner.com. Exchanges are subject to product availability.
Depending on the situation, we may recommend placing a new order and returning the original item.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery.
Send your order number and clear photos of the issue to: support@pawliner.com
We will review the issue and help with a replacement, refund, or another appropriate solution.
Non-Returnable Items
The following items cannot be returned:
- Items damaged by pets or customers
- Items with dog hair, dirt, stains, odors, scratches, or signs of use
- Items missing parts, straps, accessories, or original components
- Final sale items
- Gift cards
- Items returned without approval
Order Cancellations
If you need to cancel an order, contact us as soon as possible at support@pawliner.com.
We can only cancel orders before they have been processed or shipped. Once an order has been processed or shipped, it cannot be cancelled, but you may request a return after delivery if the item qualifies under this policy.
Questions
For any return or refund questions, contact us at: support@pawliner.com
Need help with a return?
Email support@pawliner.com with your order number, order email, reason for return, and photos if the item is damaged, defective, or incorrect.
Need Help With a Return?
If PawLiner is not the right fit for your setup or you received a damaged, defective, or incorrect item, contact our support team before sending anything back.
Contact Support