Shipping policy
Shipping Policy
At PawLiner, we want your order to arrive safely, clearly, and with reliable tracking. Please review our shipping policy before placing your order.
Where We Ship
PawLiner currently ships only within the United States.
At this time, we do not ship to:
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Countries outside the United States
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P.O. boxes
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APO/FPO/DPO addresses
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Freight forwarding addresses, unless approved by our support team
If an order is placed with an unsupported shipping address, we may contact you for a corrected address or cancel and refund the order.
Shipping Options
We currently offer the following shipping options at checkout:
Free U.S. Shipping
Estimated delivery: 5–10 business days
Insured Priority Shipping
Estimated delivery: 3–7 business days
Insured Priority Shipping provides additional protection and a faster estimated delivery window when available. Delivery times are still estimates and may vary depending on carrier performance, destination, weather, holidays, and other factors outside our control.
Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed.
Processing time means the time needed to prepare your order before it is shipped. Processing does not include weekends or major U.S. holidays.
During high-demand periods, holidays, or promotional events, processing may take slightly longer.
Delivery Time
After your order has been processed and shipped, estimated delivery is usually:
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Free U.S. Shipping: 5–10 business days
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Insured Priority Shipping: 3–7 business days
These are estimated delivery windows, not guaranteed delivery dates.
Most orders are delivered within the estimated timeframe, but delays can occasionally happen due to carrier issues, weather, incorrect addresses, holidays, or other circumstances outside of PawLiner’s control.
Tracking Information
Once your order ships, you will receive a shipping confirmation email with tracking information.
Please allow up to 24–48 hours for tracking updates to appear after the tracking number is created.
If your tracking number has not updated after several business days, contact us at:
Shipping Carriers
Orders may be shipped using trusted U.S. carriers or carrier partners depending on product availability, warehouse location, and delivery destination.
The exact carrier may vary by order.
Incorrect or Incomplete Addresses
Customers are responsible for entering a complete and accurate shipping address at checkout.
Please carefully check:
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Street address
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Apartment, unit, or suite number
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City
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State
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ZIP code
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Email address
If you notice an address mistake after placing an order, contact us immediately at:
We can only update the shipping address before the order has been processed or shipped.
PawLiner is not responsible for packages delayed, returned, lost, or delivered incorrectly due to an incorrect or incomplete address provided by the customer.
Lost, Stolen, or Missing Packages
If tracking shows that your order was delivered but you cannot find the package, please first check:
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Around your front door, porch, garage, mailbox, or building entrance
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With neighbors or household members
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With your local carrier or delivery office
If the package is still missing, contact us at:
We will review the situation and help where possible.
PawLiner is not responsible for packages that are marked as delivered by the carrier but are lost or stolen after delivery. However, if you selected Insured Priority Shipping, please contact us so we can review the available protection options.
Damaged Packages or Products
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery.
Please email:
Include:
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Your order number
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A clear description of the issue
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Photos of the damaged product
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Photos of the packaging, if available
We will review the issue and help with a replacement, refund, or another appropriate solution.
Delayed Orders
Although most orders arrive within the estimated delivery window, delays may happen.
If your order has not arrived within 12 business days after shipment, contact us at:
We will help check the tracking status and review the next steps.
Order Changes and Cancellations
If you need to change or cancel your order, contact us as soon as possible at:
We can only change or cancel an order before it has been processed or shipped.
Once an order has been processed or shipped, we cannot cancel it. You may request a return after delivery if the item qualifies under our Return and Refund Policy.
Shipping Fees
Shipping fees, including Insured Priority Shipping fees, are non-refundable unless the order is cancelled before processing or the issue is caused by an error on our side.
Holiday Shipping
During major shopping periods such as Black Friday, Cyber Monday, Christmas, New Year, and other holidays, processing and delivery times may be longer than usual.
We recommend placing orders early during holiday periods to avoid possible carrier delays.
Questions
If you have any shipping questions, contact our support team at: